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Autohuurvoorwaarden

MAGGIORE TERMS AND CONDITIONS      

DRIVING LICENCE
A valid licence issued at least 12 months before is needed.
It must be provided with the driver’s picture, readable (latin letters) and unbroken, otherwise they must be accompanied by an International driving licence.
Military driving licences are not accepted.
International driving licences are required for renters who present a non EU driving licence or a licence not written in latin letters. International driving licences are only valid outside the country of origin and when presented along with the original driving licence.
Driving licences must be always accompanied by an Identity card for the EU citizens and by a Passport for the non-eu citizens.

MINIMUM AGE LIMIT
Drivers between 19 and 20 years old can only rent car groups ECMR (B) NBMR ( A).
Drivers between 21 and 24 years old are allowed to drive only the following car groups: ECMR (B), NBMR ( A), EDMR (C), CDMR (U), CWMR (E), DBMR (U), IMMR (O), IDMR (F), IXMR (X), IWMR (K).
Customer from 19 to 24 years old will be charged for an extra fee equal to €. 18,00 per day with a maximum charge of 15 days.
Any additional driver is charged as follows:
€ 6,60 per day with a maximum charge of 20 days.
For any young addition al driver from 19 to 24 years, besides the additional driver fee, the young driver fee will be charges as per above.
Customer is obliged to communicate to the car hiring location at rental start any other person that might drive the vehicle; therefore he will be held responsible in any case. Any additional driver must be present upon arrival and have same requirements of lead driver.

PAYMENT DEPOSIT
Maggiore accept all major credit cards except for electron and prepaid credit cards.
Customer is subject to a guarantee deposit that is equal to the deductibles amounts + any additional service cost (including fuel and refuelling.)
For particular groups of vehicles and/or in particular areas, the Rental Location Agency may require two credit cards.

FUEL
Vehicles are rented with a full tank and should be returned with the same, otherwise besides the missing fuel an extra charge of € 18,00 will be applied as a “Refuelling charge”; the amount of missing litres will be calculated as per average prices recorded, increased of 30%, due to variable costs for supply.
Customer is required to fill the tank in with same type of fuel of the car. In case of misuse or filling with a wrong type of fuel client will be charged for the damages caused by wrong tank filling.

VEHICLE DRIVING
Customer is allowed to drive the countries listed on the rental agreement. Currently those countries are: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxemburg, Norway, Netherlands, Slovenia, Croatia, Portugal, Great Britain, Spain and Switzerland. If the client drives the rented car into the non authorized countries, any insurance coverage is no more valid and he will be responsible for any expenses that may occur.
Customer is responsible for the correct usage and for any ordinary maintenance of the vehicle.
Any maintenance intervention on the vehicle must be previously authorized by a Maggiore representative and the expenses receipt has to be headed to Maggiore Rent Spa, otherwise no refund will be done.


VEHICLE RETURN
At rental start, customer will be asked where and when vehicle will be dropped off. If he wishes to extend the rental beyond the term agreed or wishes to drop off the vehicle in a different city the client must notify in advance to Maggiore.
Rental days are based on a 24 hours period starting at the time the vehicle is collected. Late return, over 24 hours, will be subject to an additional day charge without any grace period. It is possible to purchase a rental extension of 1 hour and 59 minutes at the beginning of the rental. The cost of this additional service is €. 18 per rental and will not be refunded in case the car is returned within the booking expected drop off time.
Vehicle must be returned during the location opening hours. In case client is authorized to drop the car off out of location opening hours, rental charge will be based on the office reopening hours.
The vehicle should be returned, except for the fair wear and tear, in the same conditions and with the same optionals as at rental start.
At time of vehicle return the client is required to verify with location representative the status of the car. If the are differences, from what reported on the Rental Agreement, client is due to subscribe any damage or diversity at the car. In case client fails to make the check out of the car along with Maggiore rep the status of the car, authorise Maggiore to charge any damage reported on the car. In any case, the client has to fill in the part that is on the bottom of the R.A. where he has to specify if he had or not any accident.

INSURANCES
Third party liability (RCA) : mandatory and included.
All vehicles are insured for civil liability in compliance with the law. RCA policy guarantees insurance coverage for civil liability against civil liability for causing death or bodily injury to third parties, including passengers, or damage to animals and property up to a maximum of €. 15.000.000.
In case of accident customer must report the happening by filling in the CAI form ( amicable accident report ), which is available on board the vehicle, with the counterpart and hand it ( or faxed) to the nearest Maggiore renting location within and not beyond 24hours, if not, any limitation or exclusion of responsibility signed by the customer becomes ineffective (CDW, SKO). The customer is liable for any damages caused for non-notification of the event or for the late notification.

DAMAGES
Collision Damage Waiver (CDW): mandatory and included.
Reduces the client’s financial responsibility to a maximum amount, called damage deductible.
Super Kasko Waiver (SKO): optional and included in both Inclusive and Fully Inclusive Rates.
SKO totally eliminates client’s financial responsibility.
Any limitation or exclusion of responsibility (CDW,SKO) shall have no validity in case of damages caused voluntarily or due to negligence, damage to vehicle inner, damage or theft of tires, wheels ( punctures, slashes etc ) and wheels cover as well as for damages caused by miscalculating the height of the vehicles or of objects sticking out from the vehicle, for damages caused to clutch (misuse, burnt), for damages caused for engine over-revving and any damages caused by misuse or not observing the rules in Driving the Vehicle and Conditions for use.


THEFT & FIRE

Theft Protection (TP): mandatory and included.
Reduces the client’s financial responsibility to a maximum amount, called theft deductible.

Super Thefth Protection (STP): optional and included only in the Fully Inclusive Rates.
STP totally eliminates client’s financial responsibility.

Any limitation or reduction of responsibility (TP, STP) decay in case of total theft and keys are not returned or in case of theft or damage to tires.
In the case of a stolen car being found at a later date, damage will be calculated as the “Standard” daily rental rate until the vehicle is found and delivered, within deduction limits, except in the case of damages deductibles liability limits. Client responsibilities include repair costs, loss of value to the vehicle, towing fees, deposits and administrative costs.
In case of total theft or fire of the rented vehicle, Client will be charged for the same quantity of fuel as indicated on the rental agreement at pick up time.

DAMAGE & THEFT

STK: optional and included only in both rates. That is a special package that combines together SKO & STP and totally eliminates client’s financial responsibility both for damage and theft.

OPTIONAL INSURANCES
Personal Accident Insurance (PAI): optional and included in both rates
PAI Cost : € 9,60 per day
PAI insurance policy covering, within the specific limits, against the risk on an injury sustained by the driver:
reimbursement shall not be paid out for drivers over the age of 75;
death or permanent inability up to maximum € 51.645.00;
medical expenses up to maximum € 5,165.00;
fixed deductible € 1,032.90 per each injury;

Personal Travel Insurance (PTI): optional.
PTI cost : € 12.00 per day
Coverage guarantees as follows:
- luggage and Personal Belongings Protection up to a maximum of
€. 3.000,00;
- personal Civil Liability (renter) up to maximum € 51,645.69;
- health and Hospital Assistance (call Maggiore Road Assistance);
- personal Accident Insurance (PAI see above);

Super Personal Travel Insurance (PAI + PTI combined together): optional.
Super PTI cost: € 14,40 per day
insurance policy covering, within the specified limits, against the risk on an injury sustained by the driver:
- reimbursement shall not be paid out for drivers over the age of 75;
- death or permanent inability up to maximum € 250.000.00;
- medical expenses up to maximum € 5,165.00;
- fixed deductible € 1,032.90 per each injury;
- luggage and Personal Belongings Protection up to a maximum of
€. 1.500,00;
- personal Civil Liability (renter) up to maximum € 51,645.69;
- health and Hospital Assistance (call Maggiore Road Assistance).

MANDATORY FEES
On any extra items not included in the rates when rental starts in a airport or railway location always apply:
Airport fee (16%): for rentals taking place at airport locations
Railway fee (12%): for rentals taking place at railway locations
Administrative cost of invoice (CAF): €. 1,92 per rental for administrative and postage expenses for each invoice sent to clients whenever they purchase any extra not included in the rate or due ( i.e. fuel, refuelling service etc )

SPECIAL EQUIPMENTS AND ADDITIONAL SERVICES
Special equipments are on request and subject to availability:
Baby seat/booster: €. 43,00 per rental
Snow chains: €. 35,00 per rental
Ski rack: €. 37,00 per rental
GPS navigator: €. 12,00 per day, €. 60,00 per week (forfait 5/7 days), €. 8,50 extra day for a maximum of 21 days
Hourly extension charge: €. 18 per rental
Additional drivers: Included . Additional driver must meet the same driving licence requirements as the first driver. An extra charge will be applied as follows: € 6,60 per day for a maximum of 20 days.

DOMESTIC ONE-WAY DROP-OFF FEE
- from/to Sardinia: not allowed.
Maggiore may at its own discretion refuse one–way rental to / from certain areas for particular car groups.
Vehicle can be dropped off only in the authorised location at booking time. In case the vehicle will be dropped off in a city different from one communicated at booking time an extra fee equal to €. 15 will be applied.
One-way towards foreign countries is allowed only in the key cities authorized by Maggiore at the reservation time and upon payment of a one-way fee confirmed by the reservation department. One-way towards foreign countries not authorized by Maggiore is subject to a penalty of €. 2.500.

DELIVERY & COLLECTION
- €. 18,00 within the city limits of the rental location.
- €. 1,00 per km with a minimum charge of €. 18,00 beyond the city limits of the rental location.
Out of hours collections and deliveries will cost double.
Out of hours: for pick up and drop off out of the location opening hours an extra charge of €. 25,80 will be applied. This service is on request.
In case of flight delay, the employee will wait for the client up to one hour from the landing, but not beyond 02.00 o’oclock of the following morning.

PENALTIES
Items not returned or damaged:
- snow chains: €. 80,00
- reflective jacket: €. 18,00
- portable GPS navigator: €. 250,00
- skirack: €. 150,00
- baby seat/booster: €. 90,00
- vehicle key: €. 250 + local daily rate for the whole period until the key is returned or a key loss/theft report is handled to Maggiore.
- Steering wheel lock: €. 50,00
Extra cleaning required: €. 150,00
One-way from/to Sardinia: €. 500,00 minimum.
J/M/Z one-way towards non-key cities (see free sell policy): €. 352 besides the one-way fee.
Non-estimated one way: €. 15 per rental
Administration fee (GMU): €. 36,00 administration handling fee that applies in case of accident when the vehicle is returned damaged, even if, optional coverage SupeKasko (SKO) has been bought or included in the rate.
Administration fee (GRV): €. 36,00 administrative fee to manage a dossier in case of accident, fine notification, tolls payment and/or fees and charges of any kind due to vehicle parking during the rental period.
Missing accident report delivery: €. 500
Non authorized international one-way: €. 2.500.

RESERVATIONS
Maggiore guarantees the validity of reservation up to one hour after the foreseen and booked pick up time. In case of delay, beyond one grace hour, or within location closing hours, Maggiore will try to keep the category booked but at same time has the right to accommodate the client with an alternative car category that of course will be charged at car category supplied ( and not booked ).
In case the car booked is not available and a higher category is provided, for up to 15 days, the customer can pay the rate for the booked vehicle. This can be revoked at any time with 48 hours notice by the rental agency. Failure to return the higher category vehicle within 15 days (or 48 hours should the agency request it), will retrospectively cancel the booked category rate for the whole rental period, and the higher category rate will apply for each day of actual use.
Maggiore guarantees the prepaid period accordingly to the reservation made and voucher handled by customer upon arrival. In case of any extension of rental, customer must communicate, at least 48 hours prior to rental end, the additional prepaid days exclusively to the proper office  and forward the new amended prepaid voucher. If not, Maggiore will charge the additional days on client’s personal credit card, according to Maggiore Standard Rate, and Maggiore will not refund the client for the extra days and invoice back to the account after the rental agreement closure.

EXPENSES
Incidental charges customer might support for the rented vehicle are refundable provided that they are authorized by Maggiore and an invoice registered in Maggiore Rent S.p.A. name is handed over.

ROAD ASSISTANCE
Free 24 hours a day emergency assistance service is available. In case of breakdown or accident, please call the following numbers:
- 800098098 from Italy
- + 39 02 66165667 from abroad
In case of accident and breakdown client has the duty to take care of the vehicle until the car is towed away.

REPLACEMENTS

• If customer needs to replace the rented vehicle such service is offered by all the renting locations upon availability:
the location will give the car available in the moment.
• Maggiore Rent S.p.A. may at its own discretion refuse to provide a replacement car in case of theft, fire, total destruction or irreparable damage to the rented car.
• In case of substitution of 7 & 9 seaters Maggiore will try to provide client with same car category but could, upon availability, accommodate client with two cars.

All prices mentioned above are VAT inclusive, while airport fee (16%) and railway fee (12%) will be applied on top of them.
Rates and conditions are subject to changes without prior notice.