General conditions - Enotria Travel

Obvious mistakes and errors in a publication on our website are not binding Enotria Travel. 

Reservation costs: 25€ per file


Travel agreements
Availability on the website
Travel documents
Payment
Interest and collection costs
Cancellation
Cancellation of flights
Amendments
Amendments by the traveller
Complaints
Nuisance
Liability and Force Majeure
Help and assistance
Travel Compensation Fund


Travel agreements

The travel agreement is concluded after you have agreed to our terms and conditions. Providing the additional information for the proper execution of the trip is the responsibility of the party leader. Index


Availability on the website 
The availability is always a snapshot and serves as an indication. If the availability does not match your booking, you will be contacted by Enotria Travel to offer you a suitable alternative. Only when the invoice is sent, your booking is fully confirmed and the trip will definitely take place. Should it be that a flight is included in your trip, you should be aware of the conditions the airline holds.  Index


Travel documents
The traveller must have all the necessary documents required, such as a valid passport or, where permitted, a tourist card and any required visas, proof of vaccinations, driving license and green card. If the trip is not (entirely) possible due to the absence of any (valid) document, all the associated consequences will be for the travellers’ account. The required travel documents will be no later than 10 days before the day of departure (for own transport, the arrival date of the first booked accommodation) in the possession of the traveller, unless booked within 2 months before departure (for own transport: the arrival date of the first booked accommodation). If you booked your holiday through the Internet, you will receive nothing by post. The booking confirmation, invoice and travel documents are digitally ready and will be put on your personal My Enotria page.Index


Payment
After receiving the confirmation of the reservation, the traveller will have to pay 25% of the fare, plus the booking fee and the cost of travel and/or cancellation insurance. The traveller gets a first invoice for the deposit. The second invoice with the remaining amount must be paid by the traveller no later than two months prior to departure. For bookings within two months before departure, we only book if the entire sum is received by us. Index

Interest and collection costs
The traveller who has not paid the financial obligation to Enotria Travel in time, the interest is the amount due at a rate of 1% for each month or part of a month of delay. He is also obliged to pay extrajudicial collection costs equal to 15% of the claim, with a minimum of € 50, unless this amount, the collection activities taking, is inequitable. Index


Cancellation

Cancellations must be made in writing, by registered letter. Next to the booking fees, the next costs will be charged in case of cancellation:

If cancellation occurs:

More than two months before departure: 15% of the fare

Between 2 and 1 month before departure: 50% of the fare

Between 1 month and 2 weeks prior to departure: 90% of the fare

Within 2 weeks before departure: 100% of the fare

For some journeys or parts of journeys, for example, scheduled trips and tours, different cancellation rules apply. Cancellation of flights (booked by Enotria Travel on their websites) is only possible at 100% cancellation fee. Index

Cancellation of flights
To cancel flights please refer to the terms of the respective airline, Enotria Travel is not responsible for any changes, failure or complaints regarding flights. Index


Amendments

Enotria Travel has right to change the agreed services due to compelling circumstances on one or more essential points. Compelling circumstances are of such a nature that further alignment of Enotria Travel cannot reasonably be expected. If the cause of the change is on the traveller, the traveller pays for the consequential damage. In case Enotria Travel by changes saves money, the traveller is entitled to part of that saving.

Enotria Travel must, within 48 hours (2 days) after the momentous circumstances, submit an amendment in the form of an alternative offer. The obligation expires if the cause of the change is the traveller’s responsibility. The traveller may reject the changes. The alternative is to have at least an equivalent alternative. The equivalence of alternative accommodation must be assessed according to objective criteria and be made to the following conditions of the alternative offer:

1. The location of the property at the place of destination;

2. The nature and class of accommodation;

3. The facilities offered by the accommodation.

In any assessment it is necessary to take into account:

1. The composition of the party

2. The special characteristics of the traveller(s) known to and confirmed by (in writing) Enotria Travel, concerning;

3. The deviations from the programme or additions thereof, as confirmed by Enotria Travel requested by the traveller in writing;

4. Published in the notification and thereby established personal circumstances, which are specified by the traveller as essential.

Enotria Travel may modify the agreement to a substantial point, immediately communicated to the traveller. In that case, the traveller can reject the amendment only if the amendment is detrimental to the traveller.

If Enotria Travel is responsible for the damage suffered by the traveller on the basis of the above-mentioned, it will be limitedly liable or excluded from liability in accordance with the relevant international conventions. Nor is it accepting liability for damage of goods for which compensation on basis of travel and/or cancellation insurance can be claimed. If Enotria Travel is responsible for the traveller’s loss of enjoyment, the compensation will not exceed the price of one travel fare.

Without prejudice to the above, the liability of Enotria Travel for other damage caused by death or injury of travellers is limited to not more than three times the travel fare, unless Enotria Travel is responsible for intentional actions or gross negligence. In that case, his liability is limited. The in this article encompassed limitations and/or exclusion of Enotria Travel’s liability, also apply to its employees, the agency and service providers, unless the law excludes this.

The traveller(s) is/are required to comply with all instructions given by Enotria Travel to promote the proper execution of the trip and is/are liable for damage caused by his/their unlawful behaviour, to be judged by the standard of behaviour of a proper traveller. In case of charter transport, every traveller has to inform the local agent of Enotria Travel, or its office in the Netherlands, of the exact time of departure not later than 24 hours before the indicated time of departure of the returning trip. Index

Amendments by traveller 

After the formation of the contract, the traveller can request an amendment to this contract. Up to 28 days before departure (for own transport; the arrival date of the first booked accommodation), these changes will be made as much as possible and in that case confirmed in written by the tour operator.

Subject to the condition that the traveller pays for the changed sum excluding the sum he has already paid. Moreover, the traveller has to pay € 25 per booking and any communication costs. Amendments are possible in case the accommodation facility agreed. For costs associated with changes of flights, please refer to the terms of the respective airline company.

If you travel by plane, your initials and name must be spelled correctly (because of the tickets). The first name and family name must be the same as the names stated in the passport. Modification costs as a result of the untimely reporting of any misspellings are for your account. Index

Complaints
If the traveller finds a flaw in one of the travel components, auto/accommodation/additional services, he must report this immediately to the supplier of the service or product so that the complaint can be resolved as soon as possible. If the complaint is not resolved properly then the traveller must report this to Enotria Travel in Landsmeer. Complaints that are not reported abroad will not be acknowledged by Enotria Travel. Complaints should be filed to Enotria Travel in writing latest one month after the original returning date. We will do everything to let you have a pleasant holiday and take complaints very seriously. We can only bring you an appropriate and proper solution at the time of your holiday and not when you have already returned to your own country. All disputes between Enotria Travel and the traveller fall under the Dutch law. Only a judge from the Dutch court may take such disputes. For disputes regarding flights, please refer to the respective airline. Index


Nuisance
The traveller(s) is/are required to comply with all instructions of the tour operator to endorse the proper execution of the trip and is/are liable for damage caused by his/their unlawful conduct, to judge by the standard of behaviour a proper passenger. The traveller that causes such hindrance or nuisance so that it may hinder a good implementation of the journey, can be excluded from, (continuation) of the trip by Enotria Travel. All resulting costs shall be borne by the traveller if the effects of the nuisance can be attributed to him. If the cause of exclusion cannot be attributed to the traveller, he will be granted with a refund of the travel fee or a part of that. Index


Liability and Force Majeure
Enotria Travel is obliged to implement the agreement in accordance with the expectations that the passenger under the agreement could reasonably have.

If the trip is not in line with the expectations referred to the above, the traveller is obliged to report this to the involved parties as soon as possible. Without this reporting of the shortcoming, Enotria Travel will no longer be held liable.

If the trip is not in accordance with the above expectations, then Enotria Travel is obliged to compensate any damage, unless the breach is not attributable either to the person whose assistance he used in the performance of the contract to him, because:

a. failure in the performance of the contract is attributable to the traveller, or

b. the failure to implement the agreement could not be foreseen or could not be removed and is attributable to a third party who is not involved in the provision of the services included in the travel, or

c. the failure to implement the agreement due to an event that Enotria Travel or the person whose assistance he uses in the implementation of the agreement, taking into account all possible care could not be foreseen or redressed, or

d. the failure to perform the contract due to force majeure as described below.

Force majeure means unusual and unforeseeable circumstances beyond the control of the person who pleads it and the consequences of which could not be avoided despite all precautions. Index

Help and assistance
Enotria Travel is according to the circumstances required to provide the traveller with help and assistance if the trip is not in line with the expectations that it could reasonably have. The resulting costs are borne by the tour operator, if the failure in the performance of the contract is attributable to him. If the cause is attributable to the traveller, the tour operator is to provide help and assistance required only to the extent that can be reasonably required. The costs in this case are on behalf of the traveller.

If the trip is not in line with the expectations that the passenger under the agreement could reasonably have due to circumstances which neither the passenger nor the tour operator are attributable to, both the traveller and the tour operator bear their own losses. For the tour operator this will include, among others; the additional deployment of manpower: for the traveller that includes, among others, additional accommodation and repatriation costs. Index

Travel Compensation Fund
Our Company is affiliated with SGR. Within the limits of the SGR guarantee regulation, trips published on this web site are under warranty of GSC. The SGR guarantee means that the consumer is assured to get his prepaid travel money, if the other party by financial insolvency cannot meet the agreed consideration. When the agreement includes transport and the destination has already been reached, care will be taken of the returning trip. Index